SHIPPING & RETURNS
We provide same-day shipping on all orders placed before 1:59 pm CST M-F. If your order was placed after 1:59 pm CST M-F or was placed over the weekend, it will ship the next business day.
Orders placed before 2 pm CST M-F are shipped same day with expected delivery typically between 3-5 business days.
Domestic USA Orders Only.
We accept returns on items for a period of 30 days from the date of purchase. All product and packaging must be in new and unused resalable condition. Shipping is non-refundable. A restocking fee may be assessed on all returns.
To initiate a return, please contact us for an RMA number. RMA's can take up to 2 business days to generate. Returns without an RMA number will not be accepted.
HITCH MOUNTED BIKE RACKS
At this time KAC does not offer any carriers that are rated for use on an RV or 5th wheel hitch.
We will provide replacement keys in the event that your keys were missing or lost. For faster service, please include your order number and the 3 digit lock code that is on the cylinder. Please send your request to firstname.lastname@example.org or contact us now.
The primary difference is the adjustment method on the hook arms. The K2/K4 is turn knob style with a lock on the top knob to secure your bikes. The K2-RT/K4-RT is a sliding ratchet style adjustment with locks on each arm for added security with any style of bike.
If the knob is in the locked position, it will spin freely. In order to be able to loosen or tighten the knob it needs to be in the unlocked position. If you continue to experience this issue, please contact us.
Please ensure that the hitch pin is being inserted from the right side. This will engage the anti-wobble mechanism and properly secure the carrier. If you continue to experience this issue, please contact us.
Our K4 and K4-RT 4-bike models can be taken down to a 2-bike rack, but at this time we do not offer an extender for our 2-bike models. If you are looking for versatility in the carrying capacity of the rack, we recommend starting with a K4 or K4-RT.
All KAC bike racks are safe to use with carbon frames. The best option to completely avoid any frame contact when securing your bike is the C2 Premium Hitch Mounted Bike Rack because it features a tire clamping style.
The C2 secures bikes with tire clamps, while the K2 secures bikes with padded hooks on the frame. This may make the C2 better suited for some lower-profile bikes or bikes with a step-through frame. The C2 also features upgraded wheel holders that differ from the traditional tire trays of other models like the K2.
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